You Won’t Believe They Thought THIS Was Customer Service:
I was compelled to turn this into a blog post even whilst in the midst of the interaction, mostly out of sheer disbelief. Would anyone believe that this was an actual conversation with a major brand?
This all started when my cousin in Canada reached out to me about either having a pair of men’s boots shipped to me, or for me to pick the boots up at a local store, and bring them with me on my trip up north. She was trying to buy a gift and couldn’t find the exact pair in her region for the intended recipient. What ensued during my valiant effort to oblige was nothing short of madness. It seemed surreal to me that such a globally-renowned brand would provide this abysmal level of customer service. Two, actually! Continue reading
The Dangerous Pitfalls of a Lazy Mindset
Mindset: “The established set of attitudes held by someone.” –Oxford Dictionaries
You’ve been working hard! You have been making the effort to exercise more regularly, eat healthier and have even seen some of the benefits take effect in your life. You have more energy, are less irritable, and can even fit into some of those clothes that have long been at the back of your closet waiting for “some day”. Even nicer is when people have noticed and complimented you. It’s time to celebrate! Uh-oh… Continue reading
It has been suggested to me, specifically by the lovely @CMGRmelissa, to write a post about the Social Media Tools I use, as it has often popped up (and continues to) in Twitter conversations. I have decided to follow her sage advice, (and was even able to snag some feedback from an industry expert for a cool bonus at the end!).
The tools discussed below are what I use when freelancing. One of the many benefits of working with @SocialKNX is that I get to use some of the same tools that the big boys do (many not listed). However, the tools mentioned here can be used by giants and dwarves alike. Continue reading
want to check out some disturbingly interesting #visuals? yeah, ya do. you’re welcome. 😉 http://ow.ly/H7qmq